Cancellation Policy
- All cancellations
and transfer requests
must be received via our
online
cancellation form..
Please see
http://216.154.216.175/cgi-bin/cancel.pl or call our office at 919-855-0422 if you need assistance canceling a class. - There will be no refunds for any portion of a class that is missed due to personal schedule conflicts.
- Full credit/transfer/refund if Teamworks Dog Training cancels an entire session of a class.
-
Credit vouchers will be given in the event that a single class is missed due to inclement weather or instructor illness and cannot be made up on the same time and day the class was originally offered. If a make-up class is offered on the same time and day that the class was originally offered, but the student cannot attend due to personal schedule conflicts, no credit will be given.
- If an instructor or administrator recommends a transfer to a class that is more appropriate for the dog, the refund will be prorated, based on the number of classes actually taken. The transfer fee will be waived in this case.
- If the student requests a transfer due to reasons other than an instructor recommendation, the policies below apply.
- If a student requests a transfer before a class begins, a 10% fee will apply. If a student requests a transfer after a class begins, a 10% fee will apply and the credit toward the new class will be prorated, based on the date of the cancellation request.
- If a student cancels a class 14 calendar days or more in advance of class start date, a 15% non-refundable processing fee will apply to the refund.
- If a student cancels a class less than 14 days in advance of class start date, a 20% non-refundable processing fee will apply to the refund.
- If client cancels after the start date, the refund will be prorated based on the date of the cancellation request, and 25% non-refundable processing fee will apply to the refund.